Do I have to register to shop at 9teenagain.com?
How do I register?
You can register yourself by clicking on this Registration Link. Once subscribed, you can enjoy regular updates and services from 9teenagain.com.
Do I have to disclose my Email & Phone Number for Registration?
Yes. This ensures a secure shopping from your end.
Are there any charges for registration?
There are no charges for registration on 9teenagain.com
Will my registration expire?
No, registration will not expire.
How do I get a new password?
Click on Forgot Password option available in Sign in/Register page. A link to set new password will be mailed to your registered Email ID.
Can I edit my personal information?
Yes, It can be done in “My Account” section.
How do I Unsubscribe from your services?
You can Subscribe/Unsubscribe from our services in "My Account" section.
I am based out of India and I want to place an order for a delivery in India. Is it possible?
Yes, please refer to our serviceable pin codes in the shipping and returns section.
How do I get in touch with 9teenagain.com?
9teenagain.com operates 10am to 6pm (Mon to Sat). You can get in touch with the Customer support team anytime at 8696910071 or Email us at firstname.lastname@example.org.
What type of products do you sell online?
9TEENAGAIN.COM sells fashion products for women. This includes apparels, shoes, fashion jewellery, bags & accessories from 9TEENAGAIN.COM private label.
What are the different paymnet methods at 9teenagain.com / How do I make a payment?
We accept Master Card, Visa credit, Debit & Credit Cards. We also have an option of net banking and Cash on Delivery.
Is there a limit to the quantity that I can order?
No, there’s not limit. Each order is verified with you via email/telephone in order to ensure your security and confirmation.
Can I change the shipping address of the order?
You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.
Do you provide warranty/guarantee for merchandise?
All our products are authentic and sourced directly from the vendors. If manufacturer’s warranty/guarantee is associated with the merchandise; it would be appropriately mentioned.
What if I am not available when you deliver the merchandise?
In case of Online Order, three attempts will be made and failure to which, the product will return to its origin until further instructions are given by the customer.
In case of Cash on Delivery Order, the Courier Company usually calls the customer to checks their availability. Should the customer not be present when our courier attempts to deliver your parcel, three more attempts are made automatically. Further to this, the parcel is re-dispatched only after taking appropriate instructions from the customer.
Can I book an order for delivery to more than one Address?
Each order is shipped only to a single address. If you wish to ship products to different addresses, you shall need to place multiple orders.
What are the shipping charges and/ or are there any additional charges?
We offer free shipping across all products on no minimum purchase value. Click here to see more details.
1. How can i Track My Order?
Please use the 'Track your order' option on the homepage on the right side of the screen. Click on the button and enter your details; the 'Track your order' widget will also display your estimated delivery time. For additional information, you can call us at 8696910071 or email us at email@example.com
What do the different order status mean ?
Payment Pending Authorization : Your order has been logged and we are waiting for authorization from the payment gateway.
- Payment Confirmed : We have received authorization from the payment gateway and are processing your order.
- Pending COD Confirmation : We have received your order and we are now processing your order
- Order Shipped : Your order has been shipped out from our warehouse and is on its way to your delivery location
- Order Cancelled : The order was cancelled
HOW LONG WILL MY ORDER TAKE TO ARRIVE/ WHAT IS THE STIPULATED DELIVERY TIME FOR AN ORDER?
Generally it takes around 5-10 business days for your order to be delivered. You can track a more exact date of dispatch of your order by using the 'Track your order' functionality that you can see on the right side of the window on the home page.
Business days exclude public holidays, national holidays and sundays.
You can also give us a call on 8696910071 or send us an email at firstname.lastname@example.org and we will be happy to help you.
How will the delivery be done?
We process all deliveries through reputed couriers. For certain postcodes not serviced by reputed couriers, we use Speed Post (Indian Postal Service). Alternatively, you can get in touch with our customer service team to an alternate delivery location that is serviced by our courier partners.
Why does the estimated delivery time vary from product to product?
Estimated times vary with the area you live in, warehouse from which this product is being shipped from, as well as whether it is in-stock or not. Here's what this means." If a product is in-stock with us, then depending on where you live, & warehouse from it is getting shipped, we can deliver to you within 3 days or 5 days. This will be clearly mentioned in your order confirmation email. If a product has the label : "Coming soon - preorder" --- we will let you know as soon as it reaches us, and we have shipped it to you. If a product has the label : "Notify me" --- we will let you know as soon as we have it back in stock. The delivery time will then depend on when you place the order
How will my item be packaged?
All items are carefully packaged so as to avoid any form of damage. We ensure the package is water proof with plastic wrap and fragile items are safely secured with bubble wrap
How will the delivery be done?
We process all deliveries through many reputed couriers on our panel.
Our systems are extremely effective to automatically pick up the best suited shipper for your area. However, for certain postcodes not serviced by reputed couriers, we use Speed Post (Indian Postal Service).
Alternatively, you can get in touch with our customer service team to an alternate delivery location that is serviced by our courier partners.
What happens if my shipment does not get delivered on time?
We will do everything possible to have your order delivered to you on time. For any assistance, call us at 8696910071 or email us at email@example.com
I have placed an Order but it does not appear in the 'My Account' section?
The items will be visible in 'My Account' for customers registered with us. Customers who have used the guest checkout option are not registered and do not see this option. You can track your order by entering your Order ID in the 'Track your order' widget. You can find that widget on the right hand side of the home-page screen.
You can also give us a call on 8696910071 or send us an email at firstname.lastname@example.org.
How can i get my order delivered faster?
Please call us to fast-track your order. You can reach us via telephone on 8696910071 or send us an email at email@example.com
I used my tracking number to check the details of my shipment but the information is not clear to me.
Please give us a call on 8696910071 or drop us an email at firstname.lastname@example.org for further information.