FREQUENTLY ASKED QUESTIONS

Yes

You can register yourself by clicking on this Registration Link. Once subscribed, you can enjoy regular updates and services from 9teenagain.com.

Yes. This ensures a secure shopping from your end.

There are no charges for registration on 9teenagain.com

No, registration will not expire.

Click on Forgot Password option available in Sign in/Register page. A link to set new password will be mailed to your registered Email ID.

Yes, It can be done in “My Account” section.

You can Subscribe/Unsubscribe from our services in "My Account" section.

Yes, please refer to our serviceable pin codes in the shipping and returns section.

9teenagain.com operates 10am to 6pm (Mon to Sat). You can get in touch with the Customer support team anytime at 8696910071 or Email us at [email protected]

9TEENAGAIN.COM sells fashion products for women. This includes apparels, shoes, fashion jewellery, bags & accessories from 9TEENAGAIN.COM private label.

We accept Master Card, Visa credit, Debit & Credit Cards. We also have an option of net banking and Cash on Delivery.

No, there’s not limit. Each order is verified with you via email/telephone in order to ensure your security and confirmation.

You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.

All our products are authentic and sourced directly from the vendors. If manufacturer’s warranty/guarantee is associated with the merchandise; it would be appropriately mentioned.

In case of Online Order, three attempts will be made and failure to which, the product will return to its origin until further instructions are given by the customer.

In case of Cash on Delivery Order, the Courier Company usually calls the customer to checks their availability. Should the customer not be present when our courier attempts to deliver your parcel, three more attempts are made automatically. Further to this, the parcel is re-dispatched only after taking appropriate instructions from the customer.

Each order is shipped only to a single address. If you wish to ship products to different addresses, you shall need to place multiple orders.

We offer free shipping across all products on no minimum purchase value. Click here to see more details.

Please use the 'Track your order' option on the homepage on the right side of the screen. Click on the button and enter your details; the 'Track your order' widget will also display your estimated delivery time. For additional information, you can call us at 8696910071 or email us at [email protected]

Payment Pending Authorization : Your order has been logged and we are waiting for authorization from the payment gateway.

• Payment Confirmed : We have received authorization from the payment gateway and are processing your order.
• Pending COD Confirmation : We have received your order and we are now processing your order
• Order Shipped : Your order has been shipped out from our warehouse and is on its way to your delivery location
• Order Cancelled : The order was cancelled

Generally it takes around 5-10 business days for your order to be delivered. You can track a more exact date of dispatch of your order by using the 'Track your order' functionality that you can see on the right side of the window on the home page.

Business days exclude public holidays, national holidays and sundays.

You can also give us a call on 8696910071 or send us an email at [email protected] and we will be happy to help you.

We process all deliveries through reputed couriers. For certain postcodes not serviced by reputed couriers, we use Speed Post (Indian Postal Service). Alternatively, you can get in touch with our customer service team to an alternate delivery location that is serviced by our courier partners.

Estimated times vary with the area you live in, warehouse from which this product is being shipped from, as well as whether it is in-stock or not. Here's what this means." If a product is in-stock with us, then depending on where you live, & warehouse from it is getting shipped, we can deliver to you within 3 days or 5 days. This will be clearly mentioned in your order confirmation email. If a product has the label : "Coming soon - preorder" --- we will let you know as soon as it reaches us, and we have shipped it to you. If a product has the label : "Notify me" --- we will let you know as soon as we have it back in stock. The delivery time will then depend on when you place the order

All items are carefully packaged so as to avoid any form of damage. We ensure the package is water proof with plastic wrap and fragile items are safely secured with bubble wrap

We process all deliveries through many reputed couriers on our panel.
Our systems are extremely effective to automatically pick up the best suited shipper for your area. However, for certain postcodes not serviced by reputed couriers, we use Speed Post (Indian Postal Service).
Alternatively, you can get in touch with our customer service team to an alternate delivery location that is serviced by our courier partners.

We will do everything possible to have your order delivered to you on time. For any assistance, call us at 8696910071 or email us at [email protected]

The items will be visible in 'My Account' for customers registered with us. Customers who have used the guest checkout option are not registered and do not see this option. You can track your order by entering your Order ID in the 'Track your order' widget. You can find that widget on the right hand side of the home-page screen.

You can also give us a call on 8696910071 or send us an email at [email protected].

Please call us to fast-track your order. You can reach us via telephone on 8696910071 or send us an email at [email protected].

Please give us a call on 8696910071 or drop us an email at [email protected] for further information.

Yes, you may cancel an order fully or partially within 24 hours from the time of placing the order. You can reach us via telephone on 8696910071 or email us at [email protected]. In case you want to return a product, please look at our return policy.

• You can return any product that you have received as long as
  1. customer invoice
  2. all its original packaging and accessories, including the box, manufacturer's packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.

• You need to make sure that
  1. Damaged/Defective/Wrong Product: You must notify us of any defects in the product or incorrectly shipped at the time of delivery or within 48 hours of receipt of the product.
  2. Any Other Returns: You must inform us of your intention to return the item to us (within 5 days, including weekends) and of delivery of the product

After the order has been shipped it becomes rather difficult for us to cancel it. We would request you to cancel an order fully or partially within 24 hours from the time of placing the order about possible cancellations.

You can cancel an order in one of two ways

• Call us on 8696910071
• or write to us on [email protected].
  1. If you cancel an order by calling us , before the product(s) has been shipped to you, we will refund you the entire amount.
  2. If you cancel an order which has already been shipped to you, you can do one of the following:
• If your product has been shipped but has not yet been delivered, contact Customer Support and inform them of the same.
• If despite informing us, since the package has already left for your address, you receive the product, you can return the product through the same courier (ie do not accept the package)
• If you have received the order, and are now wanting to cancel (ie return the product), then please follow the steps above. We can only process the credit once We have received the product - and it meets the three criteria above

PLEASE NOTE:
To maintain our high standard of hygiene and professional service, we shall accept returns of all items except the following

1. Lingerie - briefs/ bottom wear
2. Socks
3. Cosmetics/Beauty products.
4. free items.

In the unlikely case that you are not happy with the product, or you have some size issues, just reach out to us within 15 days of receiving the order. You can call us at 8696910071 or send us an email at [email protected]. Just mention your order number and we will send a courier person to pick up the product from you. You need to pack the product back in its original packing and seal it. In the case of merchandise, returned products must be unused and unwashed, and returned with all original packaging and tags that they were shipped with.

Hand the packet over to the courier person and as soon as we have it back, we will refund the amount as 9teenagain Store Credit or exchange your product as per your choice. You can use the mentioned credit points credit to buy anything from the website.

Please note that we will arrange a reverse pickup (possible in whichever areas) once; any further courier charges after the first reverse pick up will be borne by the customer. Please note that products in the sales section are not returnable. But yes, they are exchangeable with a different size.

Our apologies in case such an incident occurs. If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging material. You notify us of any defects in the product or incorrectly shipped at the time of delivery or within 48 hours of receipt of the product. If you are not happy with the product, please contact us via telephone on 8696910071 or via email at [email protected] within 7 days of receiving the order.

For our records it is necessary to click a picture of the defect and email it to us along with your order number.

All you need to do is

The product is returned to us with

1. customer invoice
2. all its original packaging and accessories, including the box, manufacturer's packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.
3. and is unused condition
4. seal it so we can arrange for a courier pick-up from you.

You book a shipping pickup with us, and ensure that the product is picked up from your premise by our courier within 15 days To book a shipping pickup, you have to schedule a courier pickup with our customer support team who will in turn arrange a suitable time with our courier partner. Please note that if you have agreed a time for pick up, and the courier fails to find you at the address, there will be a Rs 100 charge payable by you at the time of delivery of the replacement . Each time that you are not there, there is a Rs 100 charge (why - thats what it costs us to bring your stuff back)

Once we have the product with us, we'll conduct a quality check on it and replace the product for you or refund the amount in the form of store credit.

In the event that a replacement is not available in stock,

1. we will offer you a credit or a full cash refund.
2. In the event that a replacement is available in stock, and you do not want a replacement, we will offer you a full refund either via the card you used to pay us, or in the case of a CoD payment, by a cheque
3. If the product received back by us does not meet the 3 specifications above, then the product can neither be replaced, nor can a refund be provided. If you still wish to get the same product back, we will be happy to do so, as long as you are ok to bear the shipping expenses
4. If the product is deemed not to have a manufacturing defect, but has been damaged because of misuse -- we will not replace, only arrange for a credit which you can use with us within 6 months.
5. You can seek a replacement for the entire purchase or part (s) of the purchase.
6. Needless to say, we can offer to replace only product(s) purchased on 9TEENAGAIN.COM.

We apologise in advance in such a case. Contact us via telephone on 8696910071 or send us an email at [email protected]. and we will exchange the item you received and deliver the right one to you

For our records it is necessary to click a picture of the defect and email it to us along with your order number.
All you need to do is

The product is returned to us with

1. customer invoice
2. all its original packaging and accessories, including the box, manufacturer's packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.
3. and is unused condition
4. seal it so we can arrange for a courier pick-up from you.

As soon as we have received the product, we will ship you the replacement, with no additional cost to you. You will receive an email when a replacement has been shipped out

In the event that a replacement is not available in stock,

1. we will offer you a credit or a full cash refund.
2. In the event that a replacement is available in stock, and you do not want a replacement, we will offer you a full refund either via the card you used to pay us, or in the case of a CoD payment, by a cheque
3. If the product received back by us does not meet the 3 specifications above, then the product can neither be replaced, nor can a refund be provided. If you still wish to get the same product back, we will be happy to do so, as long as you are ok to bear the shipping expenses
4. If the product is deemed not to have a manufacturing defect, but has been damaged because of misuse -- we will not replace, only arrange for a credit which you can use with us within 6 months.
5. You can seek a replacement for the entire purchase or part (s) of the purchase.
6. Needless to say, we can offer to replace only product(s) purchased on 9TEENAGAIN.COM.

You could get in touch with us and we can arrange for a reverse pick up from your address.
OR
You can fill out the return form and send your package to our warehouse directly:
The Returns Desk
DEVS TRENDS LLP
F-20, B (II), Malviya Nagar Industrial Area
( RIICO) Near Hotel Hill View
Jaipur-302017, Rajasthan, ( INDIA)
We will refund your amount as 9teenagain Store Credit.

You can only return your product 7 days after you have received it. For further assistance, contact us at 8696910071 or email us at [email protected].

Once we receive your returned product in our warehouse, we will dispatch the replacement product from our end and send an email / sms notification to you. For further assistance contact us on 8696910071 or email us at [email protected]

A span of minimum 7 days is required from the time we receive the product. For further assistance, contact us on 8696910071 or email us at [email protected]

For further information on your returned order, you can reach us via telephone on 8696910071 or email us at [email protected].

It takes about 24 - 48 hours for us to process your refund request. You will receive your refund in 15 days from the point that you return the product to us.

You can reach us via telephone on 8696910071 or email us at [email protected] for further clarification.

In case of an unsuccessful order and money being deducted from your credit card or debit card, please inform us via telephone on 8696910071 or email us at [email protected] If you want to continue with the order, we will take the necessary steps to ensure a successful order. We can also help you in case you would like to cancel the order.

For further clarification, you can also give us a call on 8696910071 or send us an email at [email protected] and we will be happy to help you.

The voucher amount is not refundable.

You can also give us a call on 8696910071 or send us an email at [email protected] and we will be happy to help you.

Currently we don't offer any cash refund. We can process your amount as store credits in your 9TEENAGAIN account. For further assistance, contact us on 8696910071 or email us at [email protected]

9teenagain points are store credits issued to you in case of refunds. These are valid for 1 year from the date of issue and can be used to buy anything from the website.

1. On checking out, you get an option at the bottom to redeem your credit points.
2. On the payment page, select No Payment Information Required (only if the amount is 0, partial redemption of points is also allowed) and place the order as usual.

You can reach us via telephone on 8696910071 or email us at [email protected] for further information.

We need to charge Rs 100 for shipping below a basket amount of Rs 600. Orders between Rs.600-1000 are delivered at a shipping charge of Rs.60. Orders above Rs 1000 entail no shipping charge.

You can also give us a call on 8696910071 or send us an email at [email protected] and we will be happy to help you.

The maximum order value for a COD payment is Rs. 25,000. You will have to pay the money to the delivery boy before you can open the package. Please note, we do not accept foreign currency as payment against a COD order.

Add items to your cart. Hit proceed to checkout. When prompted to choose a Payment Option, select "Pay By Cash-on-Delivery. Click to Place Order button, Once confirmed, you will receive a confirmation message on your screen.
To serve you better and provide fast delivery, 9teenagain team may contact you(email/phone) for address verification. We may cancel your order if we do not receive confirmation from your side in next 48 hrs from the time of order placed.
You will be required to make a Cash payment to our Courier Partner, only at the time of delivery of your order.

The Shipping charges are as follows:

Type	Below Rs. 600	Rs. 600 to Rs. 1000	Above Rs. 1000
COD	100	60	0
Prepaid	50	0	0

You can also give us a call on 8696910071 or send us an email at [email protected] and we will be happy to help you.

Yes you can. If you are facing issues in applying coupon codes and points to the same order, please do not hesitate to contact us on 8696910071 or send us an email at [email protected] for further assistance.

Please do make sure that you have cross checked with the following points:

1. The coupons might not be applicable on the products in the bag or on the required min purchase amount.
2. The coupons have expired or are not valid any longer.

If you still face issues, you can reach us via telephone on 8696910071 or email us at [email protected]

The voucher amount is not refundable.
You can also give us a call on 8696910071 or send us an email at [email protected] and we will be happy to help you.

The payment portal on 9TEENAGAIN.com.com is very safe. Our payment partners ensure that your data and transaction remains confidential and private.
You can also give us a call on 8696910071 or send us an email at [email protected] and we will be happy to help you.

Please contact your bank in that case. We don't store credit card information or use it for any other purposes.
You can also give us a call on 8696910071 or send us an email at [email protected] for further clarification.

Yes. All information shared by you remains confidential and will not be shared elsewhere.Please see our Privacy Policy to know more.
You can also give us a call on 8696910071 or send us an email at [email protected] and we will be happy to provide further clarification.

We leave no stone unturned to make sure that you have your favourite items delivered to you. But if at all a product is out of stock,please click on the 'Notify me when Restocked' option available in the details of the product and you will receive a notification once the product is restocked.
You can give us a call on 8696910071 or send us an email at [email protected] for further clarification.

You can make purchases using the following:

• Credit Card (Visa/ Amex/ Master Card)
• Debit Card (All leading bank debit cards)
• Netbanking (All leading banks)

You can also opt for the Cash-on-Delivery (COD) payment method. With COD you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on 9teenagain.

You can also choose to pay "Cash on Delivery". With COD you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on 9teenagain.

There are absolutely no hidden charges when you make a purchase with 9teenagain.
Enjoy free shipping on all orders.
All Cash-on-delivery (COD) orders will have an additional COD charge of Rs. 79.

With "Cash on Delivery" or COD, you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on 9teenagain.

The maximum order value for a COD payment is Rs. 25,000. You will have to pay the money to the delivery boy before you can open the package. Please note, we do not accept foreign currency as payment against a COD order.

Add items to your cart. Hit proceed to checkout. When prompted to choose a Payment Option, select "Pay By Cash-on-Delivery. Click to Place Order button, Once confirmed, you will receive a confirmation message on your screen.
To serve you better and provide fast delivery, 9teenagain team may contact you(email/phone) for address verification. We may cancel your order if we do not receive confirmation from your side in next 48 hrs from the time of order placed.
You will be required to make a Cash payment to our Courier Partner, only at the time of delivery of your order.

No, our COD partner will only accept cash payment at the time of delivery.

We accept all VISA, Mastercard and American Express Credit cards.
To pay using your Credit card, you will need your Credit card number, Card expiry date, 3 digit CVV number (Card Verification Value - found on the back side of your Credit card) and online 3D Secure password.
After entering the card number, expiry date and CVV number on 9teenagain, you will be redirected to the Bank's page for entering the online 3D Secure password.

We accept Debit cards of all banks in India. To pay using your Debit card, you will need to enter your Debit card number, Card expiry date (optional for Maestro cards), 3 digit CVV number (optional for Maestro cards) on 9teenagain. You will then be redirected to your Bank's page for entering your online password (issued to you by your Bank) to complete the payment.

Yes, shopping at 9teenagain is 100% safe. All Credit card and Debit card payments on 9teenagain are processed through secure and trusted payment gateways managed by leading Indian banks.
Furthermore, the Banks ask you to enter an online password (also known as 3D Secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction on 9teenagain extremely safe and secure.
You can be assured that 9teenagain offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

3D Secure is also known as "Verified by Visa" or "Mastercard securecode". It is a free security service by VISA and MasterCard in partnership with card issuing Banks to secure your online Credit/Debit card transactions through the use of an additional password. This additional password is called 3D Secure password.

You can register for the 3D Secure password for your Credit/Debit card by visiting your Bank's website.

9teenagain credit points is equivalent to a store credit on 9teenagain.com which can be utilized to make any purchase with us. Below are the terms & conditions for LR credit points -

• In order to use the credit point you need to place an order for minimum amount of Rs. 1000 or more.
• You can utilize all your credit points in one go as there is no limit to utilize them.
• 1 LR Credit point = Rs 1
• LR Credits cannot be clubbed with any other promotions or discounts
• LR Credits is valid only for 30 days

On the payment page, the 'payment option' won't show if we don't deliver to your pin-code, so technically it is not even possible to place an order for pin-codes that we do not deliver to. Call us or write to us to ask about the delivery options and we will be happy to help. You can reach us via telephone on 8696910071 or send us an email at [email protected].

Unfortunately, no. We do not ship internationally. But if you provide us an address within India, we guarantee to send the product to the given address ASAP. We are currently working on international deliveries.
You can give us a call on 8696910071 or send us an email at [email protected] for further clarification.

Right now we are not accepting international cards but we are working on it!
You can give us a call on 8696910071 or send us an email at [email protected] for further clarification.

Please get in touch with us and update us with your transaction details via email or a call. You can reach us via telephone on 8696910071 or email us at [email protected]

We can change your address before your order has been dispatched. However, after shipping we cannot change the address.
In urgent cases, you can reach us via telephone on 8696910071 or email us at [email protected] and we will try to help you out.

No, there are no hidden charges at all. All charges are included in the prices shared on the category pages. In some invoices we break down the price but the overall charge remains the same.
For further assistance, contact us on 8696910071 or email us at [email protected]

No, we don't offer gift wrapping facilities currently. Nonetheless, we are working on it, and we will have this service soon.

No, we can't make any transaction without a bill. . For further assistance, contact us on 8696910071 or email us at [email protected].

While you're ordering your favourite product, you will find a button for the SIZE CHART on the product page. Click on that and you'll get to know the perfect size for you. In case of any doubt you should go with the bust measurement, it is generally the best indicator of your size, but do not neglect waist and hips entirely. Also, we're easily approachable via telephone on 8696910071 or send us an email at [email protected] just in case you need any information or help.

Account creation benefits are:

1. If you make a referral to your friend, you earn cash back on your friends' first purchase.
2. You have your entire account history available to you in a jiffy.
3. Access to new deals at a quicker pace.
4. 9teenagain Store credit processing at a faster speed.
5. Newsletter updates about new products and designs (if required).

You can reach us via telephone on 8696910071 or email us at [email protected] for further information.

You can hold your choices in your cart for as long as you like! There is one applicable condition here; i.e. the products stay in your cart until you delete them from the cart or delete cookies from your browser. But products sell out like a wildfire and we would advise you to place the order ASAP.
For further assistance, contact us on 8696910071 or email us at [email protected].

Generally, plus size products are priced higher due to more material expenses.

No, there are no hidden charges at all. All charges are included in the prices shared on the category pages. In some invoices we break down the price but the overall charge remains the same.
For further assistance, contact us on 8696910071 or email us at [email protected].

For most product lines however, there are no manufacturer's warranty - and it is like buying a product. Its exactly the same as if you were buying products in a shopping mall or from local shops

9teenagain doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the delivery address is within India.

We work hard on photographing images as is. Our content team gives you an elaborate description of the product with detailed specifications of each item. Our sourcing team makes sure to send out products that meet the 9teenagain aesthetic and stringent quality standards.

Product Images are indicative in nature
Actual Product may differ from the image. Please refer the product specification for the product