Cancellations and Refunds
9teenagain.com offers a simple and easy 15-day return policy to our customers. You can conveniently return or exchange any item within 15 days from the date of delivery.
You must inform us of your intention to return the item to us within 15 days of receipt of the product, in the following circumstances :
Defective/incorrect product replacement
i. You notify us of any defects in the product or incorrectly shipped product within 15 days of receipt of the product. You can email our Customer Service team at [email protected]
ii. To return the product(s) you have to schedule a courier pickup with our customer support team. Our team will in turn arrange a suitable time with our courier partner for pickup, which shall be within 7 days from the date of your intimation to return the Products. Please note that if you have agreed a time for pick up with our customer support team, you shall put your best efforts to make yourself available at the agreed time for pickup of the Product. We shall make three (3) attempts to collect the Product from your address after which if the courier repeatedly fails to find you at the address for all the three times, there will be a Rs. 75 deduction from the amount to be refunded to you for every attempt after the third time to collect the Products from you.
Please do not accept any order if seal is broken/unsealed at the time of delivery.
For our records it is necessary to click a picture of the defect and email it to us along with your order number. The product returned to us should meet the following specifications:
- Must have the invoice.
- All returned items must be in an unused/sellable condition and unwashed for hygiene reasons; and returned with original packaging and tags in place.
- Items without tags will not be accepted.
- Have all its original packaging, tags/labels and accessories, including the box, manufacturer's packaging if any, dust bags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.
- All items purchased from 9teenagain.com (with the exception of lingerie, sleepwear, swimwear, beachwear, accessories, beauty, socks and free items) can be returned for a full refund within 15 days from the date of delivery (as recorded by the shipping provider).
- Once we receive the returned products, a quality check will be performed on the items by our quality team.
- Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
* If all the above are in order, we will ship you the replacement, with no additional cost to you. You will receive an email when a replacement has been shipped out.
You will receive a refund of the amount you paid less deductions (any rescheduling charges defined above).
The customer can choose to get the entire cash refund in the form of a coupon code in their 9teenagain.com, or online you paid for (for card payments and netbanking) or via cheque (for COD payments).
- In the event that a replacement is not available in stock, we will offer you a credit or a full cash refund.
- In the event that a replacement is available in stock, and you do not want a replacement, we will offer you a full refund either via the card you paid for (for card payments) or via cheque (for COD payments).
- Please note that we will acknowledge that we shipped the incorrect product(s) to you, or that the product (s) was damaged in transit to you only if informed us within 15 days of receipt of the product(s).
- A notification with the status of the return will be sent to the customer within 48-72 working hours from the date of receiving the items.
- In case of orders where reverse pick-up may not apply, customers can self-ship the items to 9teenagain.com In this case, an amount of Rs. 50 will be reimbursed in the customer’s account towards shipping costs in the form of a coupon code. This will be done post the quality check of all the received items.
- Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
Return/Cancellation under Promotions/Offers/End of Season Sale (EOSS)
- In case of full return of products the entire paid amount would be refunded.
- In case of Part returns:
- In case the product is bought under the offer : “Buy worth Rs.2500 or more and get 20% off on your purchase amount” & the worth of product/s after return goes below Rs.2500 the amount that gets refunded will be the MRP of the product returned less the discount given. For e.g.: Customer bought two products of Rs2000 and Rs500 respectively and returns the product worth Rs500 then the discount given earlier is Rs.500 and the amount of return will be 500(MRP) – 500(Discount) = 0
- In case the product is bought in the offer : “Buy worth Rs.2500 or more and get 20% off on your purchase amount” & the worth of product/s after return is equal to or above Rs.2500 the amount that gets refunded will be the amount that you paid for that particular product. For e.g.: Customer bought two products of Rs3000 and Rs2000 respectively and returns the product worth Rs2000 then the amount of return will be Rs. 2000(MRP) – Rs. 400(Discount) = Rs1600
- In case the product is bought in the offer: “Flat X% discount”, the refund will be the entire paid value of the product thus returned. For e.g.: Customer bought 2 products worth Rs1500 and Rs2000 @ Flat 20% and returns the product of Rs1500 then the amount that gets returned will be Rs1200 i.e. Rs.1500 (MRP) – Rs300 (Discount)
- In case the product is bought in the offer: Buy 2 Get 1, the refund will be after proportioning the discount availed during the Buy 2 Get 1 offer. For e.g.: Customer bought 3 products worth Rs.1500, Rs.1200 and Rs.1000 and got Rs.1000 discount and returns the product of Rs.1000 then the amount that gets returned will be Rs.730 i.e. Rs.1000 - Rs.270 (Proportionate Discount)
- In case the product is bought in the offer: Buy 1 Get 1, the refund will be after proportioning the discount availed during the Buy 1 Get 1 offer. For e.g.: Customer bought 1 products worth Rs.1500 and Rs.1000 and got Rs.1000 discount and returns the product of Rs.1000 then the amount that gets returned will be Rs.600 i.e. Rs.1000 - Rs.400 (Proportionate Discount)
The Return Process
Online Return / Exchange
You can return or exchange an item online at 9teenagain.com by following the below steps.
- Log in to the 'My Account' section at 9teenagain.com.
- Choose the order that needs modification.
- Select the product to return or exchange and fill in the required information. To return or exchange an item now.
- First Exchange shall be complementary. For further Exchange we shall be charging courier expenses.
- We shall be charging courier expenses if Items are returned after exchange.
For any other queries, you can contact our customer care team by e-mailing at [email protected]
Please give the below information in the email:
- Order Number / Registered E-Mail Id
- Product Name
- Pick-Up Address
To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with. Make sure that the Return Form is completely filled and dropped inside the packet.
*Return Form is an easy-to-fill form that allows you to return the received shipment to 9teenagain.com. The Return Form is included in the shipment parcel along with your order. If you have lost your return form, click here to print a new one.
Mention the order details & complete shipping address on the packet as stated below –
- Order Number, Product Name & Return Reference Number
- Shipping Address:
Terms & Conditions
To maintain our high standard of hygiene and professional service, we shall accept returns of all items with the exception of lingerie, sleepwear, swimwear, beachwear, accessories, Cosmetics/Beauty products, socks and free items) purchased directly from 9teenagain.com. The policy is subject to change. Hence, please visit our website 9teenagain.com for the latest policy.